Customer Success Manager US

Job description

At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps our clients to test, measure, and improve the user experience across all digital touchpoints.


As our number of enterprise clients and satellite offices continues to grow, we’re in need of visionary leaders to craft a new kind of tech company. That’s why we’re looking for an ambitious and visionary Customer Success Manager to join the team and help drive the Usabilla name to impressive new heights.


Why we need you 

  • As a Usabilla Customer Success Manager, you are the proud frontline of our company. With top-notch communication and effortless sales skills, you’ll use your serious product knowledge to offer innovative strategies and solutions personalized to fit each client.
  • We need a CSM who can provide in-depth onboarding and training sessions, supporting customers with their launch of Usabilla products and ensuring they get the most out of our software.
  • You’ll use your natural affinity with sales to drive each client to retain and renew their contract with us. Plus, you’re not afraid to up and cross-sell when the opportunity arises.
  • Working on an outbound basis, you’ll manage your own set of clients. Learning every detail about their needs and motivations, it’s your job to ensure they both love our products and achieve their individual ROI goals.
  • You’ll ensure our clients are in the loop about our software and take the responsibility to identify any technical issues they may be facing, working to resolve them in a personable and timely manner.
  • We need someone who can act as Voice of Customer, liaising with other departments to share client feedback on the product, service, and requirements.


Your skills:

  • A relevant Bachelor degree
  • 1-2 years experience with top quality customer interaction, including issue resolution
  • Good knowledge of HTML, CSS, and JavaScript is a plus
  • You’re able to acquire and utilize excellent product knowledge and use it to advise others accordingly
  • You’re a quick thinking and creative problem solver
  • You’re native English, fluency in Spanish is a plus - ensuring seamless communication with all our clients


About Usabilla

We’re a fast-growing and ambitious company specializing in user feedback across all digital touchpoints. Continuously striving for accessible products while ensuring we celebrate every victory, we’ve established a receptive, spirited, and dynamic work environment.

But whatever your department and whether it’s New York, Berlin, Paris, or our HQ in Amsterdam, joining Usabilla means joining an international team of over 80 colleagues with a shared vision for big ideas, diverse thinking, and regular outings.


What we can offer you:

  • A competitive compensation
  • Company MacBook Air and iPhone with contract
  • Great office space in SoHo New York
  • Daily office lunch with the team
  • Onboarding for 1-week at the Usabilla HQ in the heart of Amsterdam
  • Generous education budget for conferences and learning

What's next?

So, we’ve kept you hooked until this point and life as a Customer Success Manager seems ideal for your next adventure? Perfect - we’d love to hear from you! Send over your resume and cover letter.

Any questions? Don’t hesitate to give us a call at +31 20 772 78 35

Oh, and recruitment agencies & headhunters, we don’t require your services.